If you are the same as me, spending 8 hours of the day in front of the computer and talking to customers and doing whatever, I found a way to kinda lessen the stress from taking calls.
If my work setup is the same as yours, you'll be able to try this.
Here's how my setup is:
- Desktop PC with the sound volume enabled.
- Cannot play loud music since you might disturb the people around you.
Here's what I did,
I put on my Headset which i use in talking to customers and then put on my thick earphones over my headset for customers! In that way, I can still hear my customers while I am listening to my favorite radio station magic 89.9. So it's like talking to someone with a cool music background! Kinda eases my stress a bit, it works for me so maybe it would work for you! Not unless you have an A-hole manager harharhar...
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